Our client utilizes the I-many suite of applications for contract management (I-many CARS, I-many Medicaid and I-many Government Pricing) and RentTester is the exclusive provider of Software Quality Assurance resources and is responsible for providing full time, day-to-day, on site and remote test support.

RentTester resources developed testing scripts and processes to merge iMany CARS Customer, Product and Contract data, automated membership loads and general data cleanup across the two companies. As well, we tested the merging of I-many Medicaid systems for Medicaid rebate processing.

• Medicaid Rebate Testing – Validate transfer summary level data from one company’s I-many Medicaid system into our client’s I-many Medicaid system and use only our client’s I-many Medicaid system to manage this function going forward.
• Commercial Contracting Testing – Validate that the project was to test transfer contract, customer, membership, eligibility and historical transaction data from I-many DPS system into our client’s I-many CARS system and use only the I-many CARS system to manage this function going forward.

RentTester performed an analysis of our client’s GPS system examining each requirement in detail. Our team produced a test plan/cases document to serve as the foundation for scope of the implementation phase of the project.

RentTester tested a full implementation of new compliance requirements into the I-many Government Pricing System.

Our deliverable included:

• Test Strategy & Test Plan
• Test cases and test scripts to test changes to existing price calculations:
  • ASP, AMP, NFAMP, PHS, FCP, IFF
• Implementation testing of additional application functionality:
  • FSS module, Alerts
• Enhancement and automation of data integration verification.
• Data reconciliation between GP and source systems validation.
• Historical data conversion testing.
• Testing enhancements to existing interfaces to bring in new data fields.

The Benefit

• Improved Customer Experience – Having in-house outsourced testing resources means that you have people familiar with internal processes who can ramp up or down according to your project needs.
• Reduced Costs – Past experience means faster implementations. And, faster implementations mean fewer hiccups and downtime – all of which save money.
• Expertise –RentTesters’ extensive experience with the Pharmaceutical and Biotechnology field means you can count on resources to come in and hit the ground running.

 

Customer Quote:

“We had a complicated merger and while we needed additional resources in testing, we couldn’t afford to lose time while ramping up new people. RentTesters’ experience with our processes and with Pharma in general was a great asset.”

—QA Manager

RentTesters performed a Free Rapid Assessment and established a baseline for all subprojects that allowed us to assist the development team with creating a framework and then branch out the core files to head. Because releases must incorporate system changes and errors discovered by users and by hardware changes as well as new system functionality a solution was developed to include:

• Procedures for branching, merging and labeling the code.
• Build and deployment scripts and optimized them to the point of a one-click deployment. (Utilizing Visual Build for COM scripts and ANT for Java suite).
• Policies and procedures for maintaining source control tool Microsoft Visual Source Safe.
• Versioning scheme and release process.
• Concepts of staging the code.
• A lab for software compatibility.

The Benefit

• Improved Customer Experience – Being a start-up, resources were lean and it made more sense to bring in an outside consultant with Release and Configuration Management experience to develop, create, and kick off a process that they could maintain internally for future projects. As a result the client gained a Streamlined Automated Release and Build and Deployment Process with a single optimally managed code repository.
• Reduced Costs – Past experience means faster implementations. And, faster implementations mean fewer hiccups and downtime – all of which save money.
• Expertise – Improved quality and productivity with automated software assembly processes. Client gained better visibility into projects for fast delivery of higher quality software as well as traceability across the software development lifecycle.

 

Customer Quote

“Without a robust Release and Configuration team, we needed a consultant with the right kind of experience and expertise to come in and develop something we could follow. RentTesters had a very doable solution for our team to follow.

—Director of Development

The Solution

They turned to RentTesters offshore U.S. Trained overseas testing experts in Canada, India, and Ukraine. To establish the most effective way to utilize and manage the offshore team, RentTesters placed a QA Lead at the client’s site to manage our offshore team and to provide a face-to-face focal point that could interface with the project team on a daily basis.

Our certified QA engineers and worked with the project team to implement a test strategy using QA best practices to ensure quality was embedded in the development process. We designed several test efforts for their validation to ensure that all aspects of the website were thoroughly tested within each release cycle:

• Black Box Testing
• White Box Testing
• Test Automation
• Load & Performance Testing
• Functional Testing
• UI Testing
• Beta Testing
• Database Testing
• Migration Testing
• Installation Testing
• Compatibility Testing
• Usability Testing
• System Integration Testing
• Exploratory Testing

The Benefit

• Improved Customer Experience – Great employee retention. Over 90% worked with us for over 3 years, and continue on supporting our clients with 24/7 On Demand access to diverse skill set in an as-needed basis
• Reduced Costs – Significantly reduced the QA cost by having access to experienced engineers at 50% of typical U.S. salaries.
• Expertise – RentTesters’ experience with all aspects of the testing process ensured a successfully managed and executed validation process.

Customer Quote:

“We needed to manage our project costs and On-Demand was the way we accomplished that. RentTesters resources integrated with our onsite teams in a very cohesive way. Our onsite QA Project Manager was great to work with.”

—QA Manager, Enterprise Quality Assurance

Our client turned to RentTesters for our extensive experience in Load, Stress,  and Performance Testing as well as system tuning. Because the site was built on Flash, we proposed to use Load Runner for Load and Stress testing.

The first step was to create use cases and user flows for testing. We developed eight test cases to be tested and our Performance Test Engineer developed data-driven scripts in Load Runner using isolated excel spreadsheets allowing us to run tests with different data sets. Once the scripts were prepared, a test back-end environment was set up to mimic production capacity along with several cloud hosts to generate client requests. We started running scripts with 10 users and added users incremented by 10 every two minutes until peak was reached allowing us to see performance degradation. We captured:

• Response times for entire transaction.
• Server metrics such as CPU utilization, memory usage, and queue length.
• Relevant database metrics such as CPU utilization, memory usage, recompilations, buffer cache, hit ration, and queue length.

RentTesters identified several performance bottlenecks and memory leaks that were addressed by development team. We collected:

• Transaction response time.
• Number of users passed/failed.
• Number of transactions passed.

The rest results allowed the team to performance tune so that when we re-ran the scripts to validate performance, scalability, and stability of the application for 15,000 concurrent users.

The Benefit

• Improved Customer Experience – Client team was not impacted by the test, since all testing was done on RentTesters servers.
• Reduced Costs – Client saved time and money on load and performance testing leveraging on-demand services.

• Expertise – Client successfully handled more than 230,000 requests on the super bowl week end.

Customer Quote:

“RentTesters help us prepared for more than 230,000 requests on the super bowl week-end.”

—Development Manager, eMarkerting firm, California.

The Solution

RentTesters provided a soup to nuts solution for the client involving a Validation Package with e-Signature for Quality Center to provide an efficient means for automating the management of the validation testing process within a regulated environment while delivering all of the benefits of using Electronic Signatures. The implementation of the Validation Accelerator provided measurable efficiencies into the validation process and streamlines the supporting test activities through automated test management.

We included a services engagement to configure Quality Center for our client’s particular compliance practices particular workflow in support of their specific validation testing process. The Validation Package for Quality Center included:

• Client Specific project template configuration, including workflow and eSignature implementation, validation documentation, and validation services.
• Computer System Validation process Integration, including adaptation of tool to existing client validation processes, development of supporting procedures (i.e. QC project implementation procedure), as well as training, maintenance, and support.

The Validation Accelerator leverages a comprehensive set of validation documents to accelerate the validation effort, including:

• Validation Master Plan
• Configuration Specification (CS)
• System Requirements Specification (SRS)
• Installation Qualification (IQ)
• Operational Qualification (OQ)
• Performance Qualification (PQ)
• SOP checklist
• Traceability Matrix
• Final Validation Report

In addition, RentTester’s provided a turn-key validation project including validation documentation as well as consulting services to execute the validation scripts. Through our powerful solutions, we helped our client increase productivity and quality through benchmarks and best practices that are driven by our workflow in Quality Center.

The Benefit

• Improved Customer Experience – Easier FDA audits with secure and easily accessible records. Support internal workflows for document review and change control. Manage all quality assurance documentation centrally.

• Reduced Costs – Past experience means faster implementations. And, faster implementations mean fewer hiccups and downtime – all of which safe money.

• Expertise – Leveraging a certified Business Partner means getting a Quality Center expert who has access to a large network of HP expertise.

Customer Quote:

“We knew RentTesters was well versed with Quality Center use and implementations. That was definitely a big part of our success in obtaining budget approvals and getting up and running on time.”

—QA Manager, Enterprise Quality Assurance

The Solution

RentTesters performed a Free Rapid Assessment and created a list of maps to be tested and data to be exchanged allowing us to identify the scope of work. We then worked with the Trading Partners to propose test scenarios, dates, and identified a point of contact to work with at the Trading Partner’s site.

RentTesters helped develop, implement, and manage the approach to maximize EDI testing results. Our experience developing solutions for every kind of EDI testing project included:

• Trading Partner Testing Services – Implementing a robust testing process to establish a successful trading relationship with EDI partners and ensuring that EDI communications are successful – both the connections and at the document level validating that everything conforms to highly regulated format requirements.
• On-Demand – Supported Trading Partner testing allowed a cost effective way to maintain the resources focus on critical projects.

Our testing involved receiving EDI transactions from Trading Partner test environments to our client’s test environment where data was validated on both ends.  We verified:

• Map variations.
• Positive and Negative test scenarios.
• All inbound and outbound transactions.
• Incoming data and data integrity the data base.
• Security testing and disaster recovery testing.

The Benefit

• Improved Customer Experience – Because of our client’s high volume of transactions, they were able to save time on error checking and transaction validation in production.
• Reduced Costs – The value of outsourcing the EDI Testing allowed a rapid return on investment. Our client was able to integrate with their trading partners seamlessly and pain free while saving money and increasing the productivity of their business unit.
• Expertise – RentTesters’ experience with EDI testing process ensured a successfully managed validation process with all Trading Partners. Our resources EDI knowledge were applied to manage the testing processes ensured our client avoided the pitfalls of trying to take a learn-as-you-go approach to achieve success with valuable Trading Partner relationships.

Customer Quote:

“My team was able to focus on their critical deliverables while RentTesters managed and tested the EDI transactions. They worked seamlessly with our Trading Partners.”

—QA Manager, Enterprise Quality Assurance

The Solution

They turned to RentTesters for our extensive iPhone app testing experience and services. We began by a Free Rapid Assessment to understand the application’s functionality and processes. Our solution provided for both offsite and onsite resources with testing to be done at our San Francisco testing lab with two on-site days per week at the client site.

Our team manually tested functionality based on the requirements in the test environment to verify that all functions are implemented correctly and according to the specifications. We analyzed and recorded all test results.

We developed a set of features and test cases to be verified and created a test case management system that allowed our customer to monitor the progress of testing. We developed and executed following iPhone app test cases:

• Functional Testing – Ensuring functionality of each function specified.
• Performance and Scalability Testing – Backend applications will need to manage the traffic of multiple iPhone devices at the same time. RentTesters will identify all the load issues and will help make system more scalable.
• Usability & Compatibility Testing

RentTesters effectively verified the effectiveness and Usability on the various devices including interoperability with other applications running on the iPhone device. RentTesters certified the iPhone Application on iPod/iPhone/iPad:

• UI Response – Verify response of each function and measure the performance of each response.
• Settings response – Verify all settings available for the application and test the functionality of each setting.
• Crash Points – Identify all crash points, and will work with development team to resolve them.
• Low Connectivity – Validate the behavior of iPhone App in Low connectivity mode and verify proper behavior.
• Response Memory Handling – Measure memory usage of the iPhone application and identify all memory leaks
• App Sleep Mode – Test the application response in the sleep mode.
• Accelerometer – Ensure that iPhone application properly responds to rotations.
• Battery Usage – Measure the battery usage and will provide feedback on increasing battery life.
• Retrials in Case of network disconnect – Test behavior in case of network disconnect.

Execution

• Build Acceptance Testing – Performed after every code drop to verify that the application build is stable and ready to be tested.
• High priority defect fixes – Verify after build acceptance suite execution is complete.
• iPhone App Test case Execution – High priority test cases are executed first, followed by medium and low priority test cases.
• iPhone App Regression Testing – Verification of application functionality ensuring that new code did not break the existing functions and the system is not adversely affected by any code or configuration changes.
• iPhone App Ad-Hoc Testing – Testing random actions in an attempt to break the system. Such executions include (but are not limited to) inputting invalid values, malicious input, and unnatural navigation.
• iPhone App Compatibility Testing -Test in the following OS/Device combination:

The Benefit

• Improved Customer Experience – Leveraging a testing partner with extensive experience with App Store and iPhone testing streamlined the development, testing, and release process. It also helped to ensure the bottom line – excellent app reviews.
• Reduced Costs – Another advantage of partnering with a testing expert with iPhone app experience is saved time and money and releasing on time and within budget.
• Expertise – Our iPhone app testing experience allows us to hit the ground running meaning our clients don’t have to deal with a long ramp-up time.

Customer Quote:

“We really need a testing partner who not only had experience with iPhone apps, but who knew how to navigate the App Store certification process. RentTesters helped us through the entire process.”

—CIO, iPhone App Development